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POLICIES & PROCEDURES





CASA DI BERARDI PROPERTY MANAGEMENT SPECIALIST

PRO PROPERTY MAINTENANCE PREFERRED VENDORS

Policies and Procedures:
2023 - 24
CASA DI BERARDI'S strives to have a  quality working relationship with our Preferred Vendor / Subcontractor Partners.  In order to qualify as a Preferred Vendor you would have to agree to the following terms:


Policies and Procedures:


1. Provide your Federal Tax ID Number (TIN – Complete an IRS Form W9 see attached).
      2. Provide copies of your Business Licensing (if applicable).
3. Provide copies of at least $1,000,000 in General Liability Insurance showing WHPM as Additionally Insured.
     4. Provide us a copy of your company’s Workers Compensation Insurance or other specialty policies required in your industry.
      5. All Preferred Vendors need to be accessible by phone and / or email within a 24 hour   period.
6. Preferred Vendors may receive authorization from property manager to enter home via lockbox key. This lockbox combination needs to be safeguarded wherever possible and keys need to be returned prior to leaving property.
7. No vendor will enter an occupied home without a resident over the age of 18 being present. Or by themselves.
8. All work must be completed within 5 business days unless otherwise arranged with Maintenance manager and / or tenant.
9. All invoices must contain detailed breakout for labor, materials, taxes and permits.  A valid Work Order number must be on each invoice.
10. Estimates and pictures will be required for any work order costing more than our agreed upon approval level.
11. Preferred Vendors must warrant their labor and materials for 90 days after satisfactory completion and will further agree to repair or replace any defective workmanship or material without cost.
  1. Preferred Vendors are not allowed to discuss property condition, repair, Or Discuss any repairing other then on work order, Or any approvals with anyone other than MAINTENACE MANAGER.  A positive attitude must be portrayed at all times while at the home! ”IMMEDIATE DISMISSAL”


13. Preferred Vendors agree that only work described on the work order is to be completed and before and after pictures will be loaded to the maintenance system. The Property Or Maintenace Manager must approve any additional repair items needed prior to completion. On site tenant requests must "not" be honored without prior approval from Management.
14. Vendors agree not to discuss any charge with anyone other than MANAGEMENT.  We do not want the wrong thing to be implied or said without prior guidance from the Management.
15. While at the property, please inform the Management of any “preventative maintenance” needs noticed. i.e. - water leaks, dripping faucets, or faulty smoke alarms, etc. Please Report any unusual items such as pet odors or damage to the property caused by the tenant.
16. If it is necessary to turn off power or water to perform the work - notify the tenant(s).
17. Clean up before leaving the property.  Remove all scrap materials.  Be conscious of tracking mud, dirt or grease in to the home. If a tenant’s belongings need to be moved, return them when completed.
18. Make sure any windows or doors you open are appropriately locked and secured. Ensure all lights are turned off.  If vacant, leave the thermostats at 55 degrees during the winter months.
  1. Preferred Vendors may not charge for estimates for repairs and may not further sub-contract out approved work orders without the written permission of Management.
    NOTE:
Preferred Vendors CAN NOT SUB-CONTRACT OUT TO TENANTS FOR EXTRA WORK. ”IMMEDIATE DISMISSAL”


Preferred Vendors PLEASE REFRAIN FROM CURSING,FOUL LANGUAGE,GESTURES. WHILE ON THE JOB.


Preferred Vendors ARE RESPONSIBILE FOR YOUR OWN SAFETY AS WELL... YOU MUST CARRY - A FIRST AID KIT,GLOVES,COVERWEAR,MASK,TOOLS,ECT...


Preferred Vendors ANY COMMUNICATION DEVICES PROVIDED BY WHPM&M, MUST BE RETURNED BEFORE YOU LEAVE ON BREAK, OR BY END OF DAY IN SAME CONDITION AS RECEIVED,


20. Standard Construction Procedures
A.Contractor(s) shall be responsible for the security of their own materials,equipment and work and that of their Subcontractors.
B. Doors to all work areas, including stairwell doors, mechanical and electrical closets, will remain closed at all times.
C. All Contractors are to wear uniforms and/or nametags in order to be easily identified at all times.
D. All gang boxes, tool boxes, tool chests, and other containers are subject to inspection when moved in or out of the Building.
E. Contractor shall be responsible for the protection of their work and the areas adjacent to their work.

F. No cutting or patching shall be permitted without prior written consent of Management. Request for permission to do cutting shall include explicit details and description of work and shall not under any circumstances diminish the structural integrity of the Building components or systems. If any work is to be done in another tenant’s space or in any public area, such work is to be done only with explicit written permission and at times as directed by Management. Such work is to be done only under the direct supervision of a competent member of the Contractor staff and under observation of the Project Superintendent. Any such area is to be promptly repaired and returned to a fullyfunctioning, complete and clean condition.
G. To the extent possible, light fixture switching shall be provided and maintained during construction and lights should be turned off at the end of each day.
H. No radios or other audio devices are allowed at anytime.
I. Smoking is permitted at designated areas only, and is not permitted inside the building or at any building entrance. Regardless What Resident Does.
J. Restroom sinks, toilets, and urinals may not be used to wash, clean or flush any construction materials or equipment. If approved and available.




ANY COMMUNICATION DEVICES PROVIDED BY WHPM&M, MUST BE RETURNED BEFORE YOU LEAVE ON BREAK, OR BY END OF DAY IN SAME CONDITION AS RECEIVED,
YOU WILL BE CHARGED FOR ANY DAMAGES TO THESE ITEMS.
BLUETOOTH DEVICES........... $100.00 – $150.00
PHONES........ $50.00-$75.00
2 WAY RADIO ,,,,,,,,,,,,,,,,,,,, $100.00–$150.00